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Prefect holiday packages of your choice to South India.

Holidays for the newly wed and those who still keep their mind young.

Designer packages for those who are have special interests.

TERMS & CONDITIONS

we thank you for your interest to visit us

Dream Journeys Disclaimer

We try to ensure that the information contained on our web site is accurate and up to date. However, we recommend that you verify the information before acting on it. You can do this by calling the relevant sales number shown at the top of each country page. There is no charge for the information presented on this web site, however, in return for allowing you to access this material, we require your acceptance that Dream Journeys will not be liable for any actions you may take as a result of using this information.

Representative Services

Please note we do not have representative services available in all the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure that you refer to your itinerary which will provide the appropriate contact details should you need assistance whilst on holiday.

1. Before you book
1.1 Choosing your holiday

We hope that your Dream Journey holiday will live up to your expectations so it is very important that you choose the right holiday for you. Space in our brochures to give detailed information is limited and whilst our staff are always happy to advise this can only be an opinion. If you are unsure about the suitability of a destination etc., you must seek supplementary information which can be obtained from libraries, tourist offices, internet etc.

1.2 Hotel grading

We categorize all hotels as medium, first or deluxe class to give a general guide. However, standards can vary between hotels of the same class in different places. For example city hotels, which often cater for business as well as leisure travelers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

It is advisable to carry money in the form of travellers’ cheques preferably in US Dollars as it is widely recognised and accepted.

1.3 Single rooms

It is an unfair fact of life that single travelers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. Moreover note that the standard and location of single rooms is not always as good as that of twin/double rooms even when you pay the single supplement. On safari, excursions and touring holidays single rooms cannot always be guaranteed. Supplements paid will be refunded if a single room previously confirmed was not available.

1.4 Triple/Quad rooms

A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp bed style or may be only a mattress) placed in a double/twin room. Conditions may be cramped.

1.5 Booking a room for early arrival or late departure

Generally hotel rooms will be available between approximately noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than the extra night price.

1.6 Holiday Seasons

Most of the destinations we feature in this brochure are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of un crowded beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.

1.7 Other hotel guests

Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements best.

1.8 Meals

Meals if included are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Holidays, which include main meals generally commence with lunch on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of arrival. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your holiday. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. However the value of the voucher will generally be considerably less than the half board supplement included in your holiday price.

1.9 Special requests

Where special requests ie. diet, room location, a particular facility at a hotel, particular meals etc. are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel but cannot guarantee that it will be accommodated.

1.10 If you are disabled

Dream Journeys is happy to give you advice and to assist you in choosing a holiday that will meet your requirements. However, because of the nature of destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this.

1.24 Weather World

Weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions. For more details on the temperature and rainfall in our destinations, please see the weather section of the relevant destination.

1.25 Our Staff

We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training, part of which sometimes involves the recording of phone calls.

Tour Cost

Your tour cost quoted is as per prevailing rates and subject to change for reasons beyond our control without prior notice.

Booking & Deposits

Complete and sign the booking form and return to us along with the documents if any, and a booking advance of 50% of the total tour cost which will be adjusted towards the cost of the tour. Subsequently you will be receiving a receipt for the amount deposited

Balance Payment

The balance amount towards the tour cost has to be remitted before the commencement of the tour.

Canceling your holiday

If you or anyone on your holiday booking decides to cancel the holiday we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received. The following scale of charges will be payable depending on when the notification of cancellation is received.

Prior to 31 days: deposit forfeited

30 – 20: 30% of total holiday cost

20 – 10: 60% of total holiday cost

10 – 5: 90% of total holiday cost

Less than 5 days: 100% of total holiday cost

Please note that for some of the hotels / properties and according to season the cancellation policy may change which will be informed during the time booking the holiday .

2. On Holiday
1 Flight Delays

In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly airlines do not offer compensation for flight delays.

2 Water/Electricity Supplies

In many of the less sophisticated destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

3 Accommodation in the Tropics

Accommodation in the tropics. In many hotels, especially beach resorts ‘insects’ in the rooms (ie. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

4 Water sports and Other Activities

Many hotels offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety.

5 Behaviour

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.

6 Lost Property

If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.

7 If you have a complaint while you are on holiday

If you have cause for complaint whilst on holiday, you must bring it to the attention of the Company’s Local Representative or Agent and the hotel, who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. We regret we cannot accept any liability in relation to any complaint or problem if you fail to notify us strictly in accordance with this paragraph.

8 Duty Officer

Dream Journeys operates a 24 hour emergency duty officer system, and the contact number for this will be provided with your itinerary.

9 Conservation

It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase "Take only photographs; leave only footprints" and a number of countries now use this to promote conservation. It would be hard to improve on this statement.

10 Curtailment

In the event that you cut short your holiday and return home early, we regret that we are unable to offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

Limited Liability

(1) Dream Journeys and affiliated corporations and each of their officers, agents and employees are not liable for :- property loss or damage and/or from any and all damages resulting from death or personal injuries including loss of services, which you may sustain, on account of or arising out of or while engaged on any tour, means of transportation, accommodation or other services, whether due to the ownerships, maintenance, use, operation or control of any automobile, bicycle, houseboat, country boat, motor boat or other vehicle, in common, carrier or otherwise and whether or not due to its or their negligence or otherwise and regardless of the cause.

(2) Further, Dream Journeys shall not be responsible for any loss of baggage or equipments or travel docu¬ments or valuables, injury or damage resulting from acts of god, dangers, accidents, delays incidents to the sea, backwaters, fire, breakdown of machinery or equipment, acts of government authority, wars, whether declared or not, hostilities, civil disturbances, strikes, bandh, riots, thefts, pilferage, epidem¬ics, food poisoning, any disease, quarantines, medical or customs regulations, shopping, excess baggage or any delay or changes of itinerary including and extra expenses which you may incur as a result of any of the foregoing causes.

(3) Dream Journeys acts as agent only for all services covered hereby and that all exchange orders are furnished and issued subject to all respects to the terms and conditions hereof and to those under which means of transportation and accommodation or other services are supplied and that the passage contract in use by each carrier or operator when issued shall constitute the sole agreement between the holder of Dream Journeys voucher and such carrier, hotel or operator.

(4) Dream Journeys reserves the right in its discre¬tion to alter or omit any part of the itinerary and/or the right to change any space, reservation, means of conveyance without .notice and for any or no reason whatsoever without making any rebate, allowance or refund, but extra cost, if any shall be paid by you